Terms
Purchase conditions
(Applies to orders on antisink.no, which are sent from Kristiansand)
Prices (Applies to antisink.no or in stores that carry our products)
All prices (except books) include 25% VAT. We reserve the right to price changes due to changes in exchange rates, changes in statutory fees or significant price changes from our suppliers. We also reserve the right to misprint prices.
Shipment
Normal shipments are with PostNord or Posten, you can choose the shipping method yourself at checkout. Larger shipments are sent with PostNord, unless otherwise agreed. For an additional cost, you can also choose the business package “door-to-door” and the business package “express overnight”. (Can only be sent to companies that are open during normal working hours.)
If you do not give any other notice, we use the service package for private individuals and the business package for companies.
Delivery time
Antisink has most things in stock, and we send complete shipments within 1 working day from our warehouse in Kristiansand. We try to deliver the most
as complete as possible, so that it will be the cheapest possible for you. Usually it will take 2-4 days, a little depending on where in the country you live from
you order until you receive the goods. But in some cases we have to wait for ordered goods from our suppliers. You already see when ordering if something is not in stock and needs to be ordered.
Back order
Backorders are sent free of charge.
Terms of payment for orders registered at antisink.no
We use Klarna as a payment solution in the online store.
Payment conditions for orders registered via telephone, e-mail or chat
The goods are sent cash on delivery or against advance payment by agreement. Klarna is also a payment option for advance payment. Contact our sales consultants on tel. 9600 90 90 or email post@antisink.no and we will find the solution that suits you best.
Product specifications
We do our best to ensure that all given specifications are correct.
Damage during transport
We take responsibility for the goods reaching you in good condition. If the packaging is damaged, you must check
the shipment’s contents before you accept delivery. Then make a note on the waybill or on Posten’s form, and
report the damage to us. We will send you new goods free of charge, and we will arrange further follow-up with Posten or the carrier.
Complaint
If you receive a product that does not work as intended, or is defective, you have a full right of return. The right to
Complaints follow the Swedish Purchase Act’s deadlines. In the event of a complaint, we cover all your shipping costs. We want satisfied customers – so don’t hesitate to let us know if you want to advertise an item.
Exchange
If you want to exchange goods you no longer need, we can also arrange this. Exchange requires that the item is returned in perfect condition and in its original packaging, and that you have contacted us in advance for approval.
Repentance period
You always have a 14-day cancellation period when buying by mail order. Buyer must cover return postage, and will receive a full refund for returned goods. This assumes that the goods are returned in perfect condition and in their original packaging. Enter your account number and you will be paid the amount immediately.
Packages not collected
If you choose not to pick up the package, you must notify us and make sure to pay the return postage. Packs like
is returned undelivered without notification incurs costs in the form of postage and return fees. Fee NOK NOK 150.
Returns must not be sent for collection
Additional costs resulting from this will be invoiced to you together with a processing fee – if necessary, we choose to let the package be returned to you. Larger items that are returned by car/boat must not be sent with “recipient pays shipping” without agreement with us. We have our own shipping agreements that we wish to use, and ensure that Bring takes care of the package, if you let us know.
Help us get better at helping you
We will do our best for you so that you are satisfied with us. If you want, you can help us with this, and avoid some of the things that we know from experience lead to delays and misunderstandings:
Delivery time
We will occasionally run out of certain articles. Then it happens that we wait a bit for incoming goods before your order goes out. Therefore… don’t wait to order until it’s urgent – even though we are usually fast, you still have to allow some time for delivery.
Make demands
Our sales staff are motivated to help you, and we go as far as we can. If we have made a mistake, is
We are very keen to settle things for us, so that you are satisfied. Be specific and we’ll sort it out.
Who have you spoken to?
Note the name! If you make agreements with us over the phone about returns, prices or anything else, our employees must state their name as a reference. If not, ask for the name so that we can easily find the person you spoke to if you need to get in touch with the same person later.